You might notice signs nl and w next to some items in the
menus. This is for users with a low screen resolution.
“nl” link opens the Home Page without logo at the top, leaving more space
for an informational page.
The “w” link opens a page in a new window without frames, allowing maximum
possible space for the page (you can also right-click a link and select Open
in New Window).
Most of pages have a link to Home at the bottom. This link opens the Home
page with frames and with the logo.
Don’t forget, that in Internet Explorer you can use F11 to switch to a Full
Screen Mode and back.
If a menu bar is wider than your browser window, you can scroll the bar:
click on it anywhere between or under links, and drag to the left or right
outside the browser window.
To stop animation, press Escape.
Classis plans FAQ - click here
Avant-garde plans FAQ are below:
Control Panel (cPanel5)
- Domain Names Back to top
Q. What is a virtual domain?
A. A virtual domain allows you to have your own domain name (http://www.yourname.com
or http://yourname.com) as well as your own email addresses, i.e. email@example.com,
Q. Where can I purchase a domain from?
A. From any company providing domain registration. You can get a
hosting setup fee refund if you buy a domain through
Q. How long does it take for the domain name to work?
A. Allow 1-3 days for the domain name to resolve after you change the name
Q. Can I view my site before my domain resolves to the server?
A. Yes, go to http://www.wonder-hosting.com/~XXXX/ . Where "XXXX" is,
replace it with your username.
Q. Can I host a sub-domain (name.yourdomain.com) at Wonder Hosting?
A. Yes, we offer unlimited sub-domains at no extra charge when you host
Q. I have two domains: mydomain.com and mydomain.net, can I point
mydomain.net to mydomain.com?
A. Yes, this is called parking.
In this example, the domain to park on top of would be mydomain.com and the domain to park would be mydomain.net
(Domain to park). This is free and can be done using Control Panel.
- Control Panel (cPanel6) Back
Q. How do I access my domain control panel?
A. Once your domain has resolved, go to http://www.yourdomain.com:2082 and
enter your username and password.
And you can always use
Q. Is there a user manual for cPanel?
A. Yes, it can be found at
Back to top
Q. What is FTP?
A. FTP stands for File Transfer Protocol and it is the process used to
upload and download files from a web server. This is done using an FTP client
like Ws_FTP and Cute FTP. MS Internet Explorer is also a good FTP client.
Q. Where can I find one of these FTP clients above?
A. For CuteFTP go to
For Ws_FTP go to
Q. How do I FTP into my account?
A. To transfer files or browse through your directory using FTP, you
need to connect with an FTP client to hostname ftp.yourdomain.com or until
your domain name resolve you can use
ftp.wonder-hosting.com. Use port 21, and
login with your account username and password.
Any files that you want viewable on the web should be uploaded to the "public_html"
directory ("www" is a shortcut to "public_html"). You might want to set this as the default directory in your ftp
client. Please refer to our online
manual for detailed instruction on doing this.
Q. What if I can't use FTP?
A. Login to your account and go to "Access Menu". From there click
"File Manager". Under the File Manager click "Upload Files".
Q. I have created an extra ftp accounts in the control panel. How do that persons connect?
A. They would use the same procedure as above, but they need to enter
their username as firstname.lastname@example.org. For instance, if you create a user
called bob, he would log in with the username email@example.com. Please
change yourdomain.com to your actual domain name.
Q. Anonymous FTP?
A. When anonymous ftp is turned on in your account, anonymous ftp users
have access to your "public_ftp" folder. To set things up for anonymous ftp
access, log into your cPanel and click on "Account Settings ". Under Account
Settings click "FTP Manager". The second checkbox allows anonymous ftp users
to upload to your /public_ftp/incoming folder. No anonymous ftp users can view
or download the contents of the /public_ftp/incoming folder.
To connect with an ftp program as an anonymous ftp user, you need to use ftp@your_domain.com
as the username. Leave the password field blank. The hostname is
ftp.your_domain.com . Use port 21.
Q. Ok, I uploaded my files, but nothing is showing up when I try to
access my site using a browser.
A. Double check that you have uploaded your files to the "public_html"
or "www" folder.
Check that you have named your default page index.html, index.htm, home.html
Q. My FTP program is having some problems connecting, how can I
A. Make sure that you have entered all the proper FTP information for
your site. This was provided in the account information email that we sent you
when your site become live on our server.
Double check that your FTP program is set to access port number 21.
Verify that you currently have a connection to the internet and that your ISP
is not having any problems.
If you are behind a firewall, try enabling "passive mode" on your FTP program.
Q. When I upload my files to the server, why are they corrupted?
A. Make sure that your FTP application is set to automatically detect
ACSII or binary mode.
- Pre-Sales Questions Back to
Q. Can I pay you by cheque?
A. Yes. You can find details at Signup page.
Q. You mention that you are SSL capable. What does that mean?
We currently do not offer an SSL certificate for customers use.
Therefore you would need to purchase your own certificate if you were wanting
to have SSL capabilities. We will offer SSL certificates shortly.
Q. How much downtime will there be when I transfer my site to you?
A. As long as things are done properly there should be no downtime as a
result of the move. We suggest following these steps:
1. Sign up for an account with us
2. Upload your website to our servers and test to make sure everything appears
as it should
3. Update the name servers with your domain registrar to point to the ones we
provide in your welcome email
4. Wait a couple of days before canceling your old hosting plan. It can take a
couple of days for a domain to transfer and it is best to leave some overlap
to ensure there is no downtime.
If you follow these steps the transition will happen smoothly.
Q. Do you have a money-back guarantee?
A. Yes, we offer a full 15 day money back guarantee.
Q. What kind of hardware do your servers use?
A. AS of November 2002, our servers are Pentium 4, each with 1
GB RAM and RAID installed.
Q. What operating system do your servers use?
A. All our servers run Red Hat Linux 8 with Apache Web Server.
Q. How long will it take to have my site up and running after payment
has been made?
A. Your account will be setup within 1 day after your payment has
Q. Is there an extra charge for unique IP's?
A. $5/month for 2 IPs.
Q. How can you afford to offer this deal at such a low price?
A. By maintaining all hardware and software running smoothly. This
reduces tech support cost. Also, we don't provide live telephone support which
is often a drain of human resources.
- Scripts Back to top
Q. What are CGI scripts?
A. CGI (Common Gateway Interface) is a process used by the server to
pass information between the user and an application on the server. With CGI
access, you can install Perl scripts on your website for such things as
feedback forms, guestbook, counters, and so on.
Q. Do you know where can I find some free CGI scripts?
A. Here are a few resources for CGI scripts:
The CGI Resource Index
Q. I'm having difficulty setting up CGI scripts, are there any other
A. Yes, check out PHP. It is much easier to configure (no permissions
to set, it can run from any directory, etc.) and much of what you can do with
a CGI script you can do using PHP. The development community for PHP is
gigantic, so you will be more and more applications that will be using in the
years to come.
Q. What is the path to sendmail?
Q. What is the path to perl?
Q. Where is date?
Q. Where is time?
Q. Where do I upload all my files?
A. /home/XXXX/public_html. Where XXX is, place your username.
Q. What PERL modules are installed and available for use?
A. For a list of installed Perl modules, log into your cPanel, go down
to "installed perl modules" and click "click here to view".
- Email Back to top
Q. How do I connect to my email account?
A. There are a couple of methods for doing this. The easiest is to log
into your control panel, click on "POP email accounts", and then click on the
autoconfig link next to the account you want to set up in Microsoft Outlook or
Outlook Express (assuming you use one of these email programs). This will
automatically set up the email for Outlook or Outlook Express.
If this doesn't work, you will need to use the following settings.
POP3 server = mail.your_domain.com
SMTP server = mail.your_domain.com
You will need to authenticate in order to send mail through our SMTP server.
There is usually an option for this in the email client. You will then need to
enter your username and password again.
The username has two possibilities. If you are using the default account with
the username that you signed up with, you can just enter your username. If you
set up an extra email account, you will need to use user@your_domain.com as
the username. This prevents confusion if multiple people try using the same
Q. Connecting to email accounts using Netscape mail?
A. There is an issue with Netscape regarding the use of the "@" symbol
in the username. In order to log into your email account with a username with
an embedded "@" using Netscape, you have to go into the user's profile
directory for Netscape and edit the "prefs.js" file. Add the following line:
That should fix the issue.
Q. Why have my POP email accounts been deleted in cPanel?
A. There's a bug in cpanel that can occur on occasion. Sometimes when
you change the domain password (the main password for your cPanel account),
cPanel goes and deletes any additional POP email accounts you may have
created. This occurs quite rarely, and have not occurred for years, but it's best to check if your email
accounts are there after every change you make to your domain password, just
to be safe.
- Billing Back to top
Q. Why are all the payments for your web hosting plans set up as
A. We don't currently set accounts to automatically terminate on a
given future date. The reason we have all of our payments set up as
reoccurring payments is so that when the next billing date nears, customers
can decide if they want to cancel their billing and have us terminate their
web hosting account. We've found that going ahead and terminating accounts
without first receiving confirmation from customers tends to create a lot of
unintentional account deletions, and frustrations. Therefore, we'd prefer to
leave your payment as reoccurring. When your next billing date comes along, if
you wish, you can then notify us that you wish to cancel your billing and your
web hosting account, and we'll do so right there and then.
- Documentation Back to top
Q. Where can I find detailed documentation about MySQL databases?
A. You can go to http://www.mysql.com
or you can try http://www.mysql.org . At
mysql.org, click on the documentation button. The documentation is tarred and
gzipped. You can extract the html documentation files using WinRAR, which you
can obtain from http://www.rarsoft.com .
Q. Where can I find detailed documentation about the Interchange
A. You can go to
http://interchange.redhat.com. However, please don't contact interchange
directly about any problems that you might be having with your shopping cart.
They won't provide any direct support to you. Try support forums instead,
or you can do a search through newsgroup postings at
http://groups.google.com for issues with
Q. Is there an operating manual for wonder-hosting.com customers?
A. Yes, go to Documentation
- Miscellaneous Back to top
Q. How do I control the default webpage for my domain and/or
A. All you need to do is create an empty text file called .htaccess in
the folder containing your desired default webpage. Then, your have to add the
following line to the .htaccess file:
where something.xyz is the filename of your desired default webpage. This will
be the webpage that loads up by default when someone accesses that folder with
their web browser. Each folder (including the /public_html folder) can have
its own .htaccess file. Since each subdomain has its own folder, this means
that the default webpage for your domain and each of your subdomains can be
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Home (inexpensive-web-hosting-wonder.com) /