It is important to differentiate between a
web page problem and a domain name
problem. When your domain name does not work, your web pages will not be
visible even when all your files are properly uploaded to your site. If
your web site is working, your temporary or permanent pages should be
visible from the internet. There are ways to find out if your domain is
working properly, please refer to this technical
support section for further assistance.
What if I do not have access to my current domain
name to change DNS?
You can contact the registrar hosting your domain name and ask for help
DNS. Registrars hold names, we host the content (i.e. physical space,
file administration, etc.) We can not help because we do not have control over
your domain name.
How do I add multiple domain names?
Please go to the Hosting Control Panel and click on the Add Domain Name
icon to add. If you do not add your domain name to your hosting account, your domain name
will NOT work.
Add New Domain Name
How do I know when my domain name is working or
When you look at your domain name in any internet browser and do not see
your web page there are several reasons why this could not be working.
When your domain name is
not working you will get a notification similar to this one.
When you see a screen
similar to this one it means that your domain name is working but you
are trying to look at a page that does not exist in your web site.
Make sure that: you are looking at the correct page; that the web code
has the proper link names; that your files are uploaded; and that they
have the correct extensions/formats.